Shipping Policy

1. Shipping Coverage

 
We support delivery services in most countries and regions worldwide, excluding remote areas and regions restricted by trade policies. If delivery is not available to your area, we will notify you via email immediately and provide a full refund solution.
 

2. Delivery Time

 
  • Standard Shipping: Orders are shipped within 48 hours after placement, with a delivery time of 7-15 business days (subject to slight delays due to customs clearance, peak logistics seasons, and other factors).
  • Expedited Shipping: Expedited shipping is available in selected regions, with a delivery time of 3-7 business days. Specific fees and delivery time are displayed at checkout.
 

3. Order Tracking

 
After your order is shipped, we will send you a tracking number and link via email. You can also check the real-time logistics status by entering your Order ID and billing email on the “Order Tracking” page of our website.
 

4. Customs & Duties

 
  • The customs clearance process for orders is assisted by our partnered logistics providers. Any duties or taxes required by local customs are the responsibility of the customer (duties and taxes are included in orders for some countries/regions, as specified in your order details).
  • If an order cannot be delivered normally due to customs clearance issues, we will arrange a free re-shipment or provide a full refund for you.
 

5. Shipping Exception Handling

 
If your order has issues such as logistics delays, lost packages, or incorrect shipments, please contact us immediately. We will verify and resolve the issue within 24 hours, providing solutions such as re-shipment or full refund.