Return Policy

1. Scope of Application

 
This policy applies to all products purchased on kr12653.com. To protect your rights, please submit a return or exchange request within 7 business days after receiving your order.
 

2. Eligible Return/Exchange Scenarios

 
✅ Products with quality issues (such as damage, deterioration, or significant inconsistency with the product description)
 
✅ Incorrect or missing items in your order
 
✅ Products damaged during transit
 
✅ Unopened, unused products that are eligible for resale and meet the return requirements for health category products.
 

3. Ineligible Return/Exchange Scenarios

 
❌ Opened or used health and wellness products (returns are not allowed for hygiene and food safety reasons)
 
❌ Products damaged or lost due to customer negligence
 
❌ Return requests submitted after the valid time window
 
❌ Clearance or promotional products marked as “final sale”
 

4. Return/Exchange Process

 
  1. Contact our customer service team with your order number, photos/videos of the product issue, and a description of the return reason.
  2. Our team will review your request within 24 hours and provide a return address if approved.
  3. After the returned product is received and inspected, we will process your refund or re-shipment within 3-5 business days.
  4. Refunds will be issued to your original payment method. Processing time depends on your payment provider’s rules.
 

5. Shipping Fee Policy

 
  • Return shipping fees are covered by us for returns caused by product quality, incorrect shipment, or missing items.
  • Return shipping fees are the responsibility of the customer for returns due to personal reasons.